Terms of Service

Last updated: May 2026

Welcome to Prestige Pets. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. General

These terms apply to all visitors, users, and customers of Prestige Pets. We reserve the right to update or change these terms at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the new terms.

2. Products

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. All product descriptions and prices are subject to change at any time without notice. Product images are for illustrative purposes only and may vary slightly from the actual item received.

3. Third-Party Fulfilment

Products sold on Prestige Pets are fulfilled by third-party suppliers. While we take care to work with reliable suppliers, we cannot guarantee exact delivery timeframes or product availability at all times. In the event of a fulfilment issue, we will work with our suppliers to resolve it on your behalf.

4. Orders & Payment

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion. Payment must be received in full before your order is dispatched.

5. Shipping

We aim to dispatch all orders promptly. Delivery times are estimates only and we are not responsible for delays caused by third-party suppliers, couriers, or customs processing. Please refer to our Shipping Policy for full details.

6. Returns & Refunds

Please refer to our Refund & Return Policy for full details on how to request a refund. We do not accept physical returns in most cases; disputes are handled via photographic evidence and supplier processes.

7. Customs & Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees levied by their country. These charges are outside our control and are not included in the product or shipping price.

8. Limitation of Liability

Prestige Pets shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including delays caused by third-party suppliers or customs authorities.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have any questions about these Terms of Service, please contact us via our Contact page.